email not working and messages vanished

all of my "sent" messages vanished sometime over the weekend, and I have not gotten email for a couple days now. I've been using comcast email for 25 years.

Sent test message to myself and that did not come through either.

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XfinityChelseaB

Official Employee

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2.4K Messages

7 days ago

user_dq5fj9 Thank you for reaching out for help with your sent messages not showing up for you in your inbox. Are you accessing your email directly from the Xfinity email portal, or are you using a 3rd party email app?

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user_dq5fj9

8 Messages

1 day ago

I am not getting any email, including from important business sources. I login directly through xfinity on a pc as I have done for 25 years.

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Expert

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34.4K Messages

@user_dq5fj9

I am not getting any email, including from important business sources. I login directly through xfinity on a pc as I have done for 25 years.

Click on the gear icon and then on Email settings. In the left pane check to see if Auto Forward is on and an email address is there.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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1 day ago

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user_dq5fj9

8 Messages

thanks for your input I checked there and autofwd was not enabled, but there was an email address put in. I took it out. Then I went to "advanced" and there was something from "POP" that was stated as to be normally set default as "accept" but was set to delete.

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7 hours ago

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user_dq5fj9

email not working and messages vanished

XfinityChelseaB

user_dq5fj9

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user_dq5fj9

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