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user_e4dcba
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Monday, September 2nd, 2024 12:08 PM

Email not working

I can not access my Comcast email address. I use Thunderbird to access all my email accounts. I get a error message Login to server imap.comcast.net with username [Edited: Personal Information] failed. When I try to access on the Xfinity website I get a validation of server imap.comcast.net failed due to invalid credentials. I've had this email for 20 years and I've been using Thunderbird for 10 years.

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2 months ago

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XfinityThomasB

Official Employee

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1.5K Messages

3 months ago

Hello user_e4dcba

Appreciate you taking the time to reach out! It seems like Thunderbird might need updating. 

  1. Go over to the Help menu and select About Thunderbird.
  2. The About Thunderbird window will open and Thunderbird will begin checking for updates and downloading them automatically.
  3. When the updates are ready to be installed, click Restart Thunderbird to Update

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user_e4dcba

Visitor

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2 Messages

Thank you for your reply. Thunderbird is updated to the current software. I can't access my email with outlook either,  so I don't think Thunderbird is the problem. Still not working.

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2 months ago

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XfinityRaf

Official Employee

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587 Messages

Thank you for confirming. When you have a moment, please send our team a direct message with your full name and full address. 

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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