@user_z6lb98 Thank you so much for making a post for help with your email address. If you’re a Comcast customer and currently subscribe to Xfinity services, you must log in to your Xfinity Email account(s) using the Xfinity Email website at least once every 12 months to maintain an active email account status. If you don’t log in to your Xfinity Email account(s) at least once every 12 months, we’ll designate it as inactive and delete it along with all the contents — including emails, draft emails, and address book entries. Before we delete your email account, however, we’ll notify you. You can check the activity status of all email addresses associated with your account by going to the Services tab in your account. You may be asked to sign in using your Xfinity ID and password. Scroll down to the Additional Features section, then choose Email.
If you wish to keep an inactive email account and its contents, simply login to it using the Xfinity Email website, and then do so again at least once every 12 months. Anyone who sends an email to a deleted email account will receive an "account not found" or similar message in response. The contents of deleted email accounts aren’t recoverable once deleted. You may reactivate your deleted Xfinity Email account by logging in to the Xfinity Email website. However, all previously deleted contents are not recoverable.
Again
Expert
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31K Messages
11 months ago
@user_z6lb98
Are you getting any error messages? Did you recently change your password as has been recently required?
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XfinityAmandaB
Official Employee
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1.6K Messages
11 months ago
@user_z6lb98 Thank you so much for making a post for help with your email address. If you’re a Comcast customer and currently subscribe to Xfinity services, you must log in to your Xfinity Email account(s) using the Xfinity Email website at least once every 12 months to maintain an active email account status. If you don’t log in to your Xfinity Email account(s) at least once every 12 months, we’ll designate it as inactive and delete it along with all the contents — including emails, draft emails, and address book entries. Before we delete your email account, however, we’ll notify you. You can check the activity status of all email addresses associated with your account by going to the Services tab in your account. You may be asked to sign in using your Xfinity ID and password. Scroll down to the Additional Features section, then choose Email.
If you wish to keep an inactive email account and its contents, simply login to it using the Xfinity Email website, and then do so again at least once every 12 months. Anyone who sends an email to a deleted email account will receive an "account not found" or similar message in response.
The contents of deleted email accounts aren’t recoverable once deleted.
You may reactivate your deleted Xfinity Email account by logging in to the Xfinity Email website.
However, all previously deleted contents are not recoverable.
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