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Paul_A
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Visitor

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5 Messages

03/03/2024 7:53 PM

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email only shows messages received today and yesterday - I need older emails

email only shows messages received today and yesterday - I need older emails too please.

Question

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Updated 

3 years ago

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Latoque

Expert

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30K Messages

3 years ago

How are you accessing your email?  With just the webmail UI and a browser?  Or a client like Outlook or Thunderbird?  Something else?  Did you try running a search by date range for the older messages?

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Paul_A

Visitor

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5 Messages

3 years ago

I've been using Outlook and the webmail UI interface.  They both show only today and yesterday emails.  If I search for older emails - neither app finds them.  It's like they are removed.

It's super frustrating and is causing me major problems.

Is there a way to DM the Xfinity people perhaps??

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Paul_A

Visitor

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5 Messages

3 years ago

Is there a way to DM the Xfinity email people ??

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Latoque

Expert

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30K Messages

3 years ago

I'm going to escalate this to an employee to see if we can get some traction on the issue for you.  You should see a response here in this thread.

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Paul_A

Visitor

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5 Messages

3 years ago

THANK YOU FOR THE HELP !!

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CC_Armand

Official Employee

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2.4K Messages

We are glad to help in any way that we can with your email access @Paul_A.  Please feel free to shoot us a private message so that we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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