email password correct but I can't send or receive

email password correct but I can't send or receive. Xfinity made me change my password. I can login on their website but Thunderbird and other programs cannot, even though I am putting in the correct password.

Responses

Oldest First

Selected Oldest First

XfinityJon

Official Employee

•

1.4K Messages

1 month ago

Good afternoon grebztinmas. Have you already fully deleted the email account, and then attempted to log back in on Thunderbird, or the other programs?

2

0

grebztinmas

Regular Visitor

•

6 Messages

No. But it all magically started working again about 6 hours later, with me doing nothing. Called the Customer Assurance number (which is just about impossible to find -- it's 888-565-4329, in csse anyone else here may need it) and spoke with someone who didn't help, but "escalated" the ticket, promising a call back that never came. But maybe they did something.

Like

Reply

1 month ago

0

XfinityJohnG

Official Employee

•

2.8K Messages

Thank you very much for the update on that issue. If you do run into any further problems we are happy to look further into that from here for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

Email

grebztinmas

email password correct but I can't send or receive

XfinityJon

grebztinmas

XfinityJohnG

New to the Community?