Skip to main content
gdov721
1st Topic

Visitor

 • 

3 Messages

Tuesday, November 4th, 2025 6:04 PM

email problem

I can receive email on my Comcast email account, but I can't send email from my laptop.  I can send it from my tablet.

Question

 • 

Updated 

28 days ago

54

3

0

Oldest First
Selected Oldest First
EG

Expert

 • 

114.7K Messages

1 month ago

Concern moved here to the E-mail help section for assistance. 

0

0

Again

Expert

 • 

33K Messages

29 days ago

I can receive email on my Comcast email account, but I can't send email from my laptop.  I can send it from my tablet.

What error messages are you getting?

1

0

gdov721

Visitor

 • 

3 Messages

@Again​ 

The connection to remote server imap-east.ge.xfinity.com timed out while awaiting the response. Please try again later.

This is only when I try to reply to a message on my laptop.  When I hit reply to the same email on the tablet, the compose screen comes right up and I can write a reply.  

I was able to compose a new message and send it.  I can't verify that it was received, but it is appearing in my sent folder. 

Like

Reply

28 days ago

0

XfinityJeff

Official Employee

 • 

431 Messages

28 days ago

Greetings @gdov721, and thanks for posting to the Xfinity forums, I hope this message finds you well. Also thanks to @EG and @Again for your assistance. Mirroring what Again said, are you getting an error when you try to send email from your laptop, and also are you using the Xfinity connect website, or a third party app such as Outlook?

2

gdov721

Visitor

 • 

3 Messages

@XfinityJeff​ 

I am using the xfinity connect website

Like

Reply

28 days ago

0

XfinityGabriel

Official Employee

 • 

2.8K Messages

 

gdov721, Thanks for sharing these details. When you receive this error on the laptop, are you connecting to the same internet network as the tablet? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

28 days ago

0

forum icon

New to the Community?

Start Here