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Sunday, December 24th, 2023 6:11 AM

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email recovery

Emails on my ipad started to delete themselves. I lost a month of emails before getting it shut down. They are gone from the inbox, sent box and trash on my ipad. I logged into my xfinity account, they are all gone there, too. And there are no deleted items to recover. Is there some other way to recover them?

Official Employee

 • 

300 Messages

11 months ago

Once signed into your Xfinity Email account, did you follow the steps here to attempt to recover the deleted items?

We have found that one of the causes of email deleting is the third-party email client. We also have more on that and the steps to take here.

4 Messages

This appears to be a widespread issue.  There are multiple threads reporting the same problem.

https://forums.xfinity.com/conversations/email/vanished-email/65891c802e4f0f28452ea39e

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