Visitor
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1 Message
Email retention
What is the email retention period for the email servers. I dont haveany emails prior to 2009 and i have had this account since it was a rr.com account in 1997.
Visitor
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1 Message
What is the email retention period for the email servers. I dont haveany emails prior to 2009 and i have had this account since it was a rr.com account in 1997.
Latoque
Expert
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29.6K Messages
9 months ago
Except for the Spam and Trash folders, there is no expiration on emails in other folders.
Call Comcast security. Ask them to look at your account and see if they can retrieve the older messages.
Comcast Customer Security Assurance------------------- Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329
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XfinityMichaelC
Official Employee
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4.1K Messages
9 months ago
Hey, @user_bcv4521! Thanks for reaching out to us on the forums. As @Latoque has mentioned, the only retention we have is on the spam folder (7 days) and the trash folder (14 days). You can try to recover missing email if is has not been more than 30 days since you noticed they went missing.
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