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user_8go0nn
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Friday, May 31st, 2024 12:10 PM

Email says sent but no one receives email

I can receive email and send email but the sent email never gets received by anyone

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6 months ago

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EG

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107.1K Messages

6 months ago

Concern moved here to the E-mail help section for assistance.

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user_8go0nn

5 Messages

Tried the help section already before posting.

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6 months ago

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m2ndshort

Regular Visitor

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6 Messages

6 months ago

Same. Have a ticket open now. They had me reset my password and remove my signature and neither worked. We were able to figure out that my emails will go out from all networks BUT NOT my work network that is also xfinity. My email is under my own xfinity account and my work network is obviously under my boss'. I am web based- accessing xfinity emails directly through their site. The issue is with the network that I am accessing my internet through when sending an email. Some how my emails going out are blocked. I have reset the modem etc. to no avail.

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XfinityKrista

Official Employee

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1.5K Messages

Hello @m2ndshort, thank you for taking the time to reach out on social media.  I understand your concern with the emails, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

 

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

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user_8go0nn

5 Messages

6 months ago

Same here.  When your paying fees for xfinity and (they are not inexpensive)  and you can not send emails but only receive (had account for decades) it is troublesome.  Nothing has changed but need the issue resolved.  Our internet service lately has been terrible as well with  complaints.  Not sure we will be able to stick with xfinity.  Apparently, we are being blocked as well but it does show emails have been sent.  So frustrating.

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user_8go0nn

5 Messages

One last annoying thing, we do not care about receiving badges, we care about sending emails!

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6 months ago

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XfinityThomasB

Official Employee

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1.5K Messages

6 months ago

Hello user_8go0nn, are you using a smartphone or traditional computer to send the messages? Appreciate you taking the time to reach out. I was also curious if you have attempted to remove and re-add the email address to the email client you would be using. 

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user_8go0nn

5 Messages

Using a PC computer as we always have.  TY for reaching out.  Trying to get resolved as it has hindered us.

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6 months ago

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XfinitySheila

Official Employee

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804 Messages

 

user_8go0nn Thank you,  is this the only device that you are experiencing this issue on? If you login to your account directly through the website https://www.xfinity.com/overview and sign into your account, are you able to send directly through the website? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

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m2ndshort

Regular Visitor

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6 Messages

@XfinityThomasB​ I'd like to add on to this. I am web based, same as OP and log in using a laptop, hard wired. If I remove the email and add it back will that affect the emails I currently have? Willing to try anything at this point. I can send from the same laptop from any other network but this one at my office.

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6 months ago

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m2ndshort

Regular Visitor

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6 Messages

@user_8go0nn​ Hindered is an understatement. This is beyond frustrating.

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6 months ago

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