Visitor
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11 Messages
email search function
I use the search mode on my emails to locate old emails and other subject material, always worked fine, but a few months ago, it no longer finds anything over about 30 days old, did something change?
Visitor
•
11 Messages
I use the search mode on my emails to locate old emails and other subject material, always worked fine, but a few months ago, it no longer finds anything over about 30 days old, did something change?
CCAnna
Problem Solver
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874 Messages
3 years ago
Thank you for reaching out over Xfinity Forums @twjones114. I am sorry to hear you have had problems using the search function to locate emails. I am showing that this has been a known issue effecting some customers. The temporary solution is to search through folders manually for the emails. I understand this is not ideal, we do have teams working on the back end to find a permanent solution.
Our team would be happy to try some troubleshooting with you in the meantime. How do you access your emails? Are you using the app or our website?
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user_474bea
Visitor
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2 Messages
3 years ago
Hello,
I am currently experiencing the same issue described above.
It started yesterday out of nowhere, literally...one minute, search was working, the next it wasn't :-(
I use the search function extensively throughout my day and really need it turned back on asap please.
I have rebooted twice, applied all windows updates, tested this in MS Edge and Firefox, cleared cache and cookies in both...no change
Please help me get this fixed!
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