Visitor
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11 Messages
email search function
I use the search mode on my emails to locate old emails and other subject material, always worked fine, but a few months ago, it no longer finds anything over about 30 days old, did something change?
Visitor
•
11 Messages
I use the search mode on my emails to locate old emails and other subject material, always worked fine, but a few months ago, it no longer finds anything over about 30 days old, did something change?
XfinityAnna
Official Employee
•
641 Messages
1 分钟前
Thank you for reaching out over Xfinity Forums @twjones114. I am sorry to hear you have had problems using the search function to locate emails. I am showing that this has been a known issue effecting some customers. The temporary solution is to search through folders manually for the emails. I understand this is not ideal, we do have teams working on the back end to find a permanent solution.
Our team would be happy to try some troubleshooting with you in the meantime. How do you access your emails? Are you using the app or our website?
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