1 Message
email sends me to contact-us
I used my computer to sign out of one Comcast email account to access another. I found the second account has been closed and I couldn't open it. Now I can't sign back in to the first account, except on my phone. I need to sign in with my computer. The Xfinity Assistant couldn't help me and everything I try (connect.xfinity.com, for instance) sends me back to the Contact Us page. How do I get back into my existing email account?
XfinityShawn
Official Employee
•
1.3K Messages
22 hours ago
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0