email speed

1. Yahoo is free and fast. 2. I PAY for Xfinity and it is uniformly incredibly, stupefyingly, depressingly SLOW. The problem seems to be systemic.

Very tiring.

Responses

XfinityJorge

Official Employee

•

1.7K Messages

2 months ago

FallingAsleep Hey there! Thanks for using our Forums and we are sorry to hear that you are having issues with your service being slow. We are here to work together and assist to improve this. To get started can you send us a DM with your name and address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

5

0

FallingAsleep

New Poster

•

4 Messages

@XfinityJorge I am not seeing the DM icon(?)

Thumbs up

Reply

2 months ago

0

XfinityRaul

Official Employee

•

1.6K Messages

FallingAsleep Are you currently signed into your profile? If so, you should be able to see the Direct Message icon on the upper right corner of the page.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Thumbs up

Reply

2 months ago

0

FallingAsleep

New Poster

•

4 Messages

@XfinityRaul I go to my profile and there is no DM function(?)

Thumbs up

Reply

1 month ago

0

XfinityRichard

Official Employee

•

1.4K Messages

Hi there, @jf I'm really sorry to hear that you are not able to DM us here on this forum since it's been a few days since you last posted, are you still needing assistance?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Thumbs up

Reply

1 month ago

0

XfinityRichard

Official Employee

•

1.4K Messages

Thank you@FallingAsleep are you still needing assistance, since it's been a few days since you last posted?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Thumbs up

Reply

1 month ago

0

Email

FallingAsleep

email speed

Was this helpful?

XfinityJorge

FallingAsleep

XfinityRaul

FallingAsleep

XfinityRichard

XfinityRichard

New to the Community?