Email Status Reserved?

Hello, I have had a comcast.net email account since 2007. I tried to access it recently, and I get redirected to a support page https://www.xfinity.com/support/articles/account-email-information

I did some research and found this site https://www.xfinity.com/support/articles/email-activity-status

I found that my email account is listed as "reserved" with the following message: "A Comcast email has not been set up for this account yet. You can activate the email by accessing the inbox with your Xfinity ID and password." I tried to login again at https://connect.xfinity.com/ and it doesn't work. Please help. Thanks!

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XfinityAdrienne

Official Employee

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909 Messages

1 month ago

Hey there, agw1988! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do apologize for the experience with accessing your email. How long ago did you log in and access the comcast.net prior to this error that you received?

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agw1988

2 Messages

Hi Adrienne! It looks like April 18, 2024 may have been the last time I accessed my comcast.net email account. It had been working since 2007.

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1 month ago

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XfinityMartyR

Official Employee

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1.5K Messages

@agw1988 I would suggest reaching out to our Customer Security Assurance Team (CSA). They handle email requests like this, and should be able to help. The CSA team can be reached at 888-565-4329 8:00 AM - 12:00 AM EST.

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1 month ago

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user_o7xcsb

1 Message

27 days ago

@agw1988 Was your issue resolved by contacting that number? I am having the same issue.

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XfinityEva

Official Employee

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1.3K Messages

Are you still experiencing issues? We have seen recent similar issues where this has been resolved by resetting the password. If this does not help please contact the phone number above with our CSA Team.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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25 days ago

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agw1988

Email Status Reserved?

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