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user_xkhv28
1st Topic

Visitor

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3 Messages

Friday, May 30th, 2025 2:18 PM

email stopped sending

My email was sending and a few minutes later, I received a message comcast was off line.  I tried 2 other servers with the same result.  I shut down my computer and restarted it. not working.  I changed SMTP which connection doctor said was not working to IMAP which said it was connected. Emails still will not send

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Updated 

1 month ago

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XfinityThomasB

Official Employee

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2.1K Messages

1 month ago

Good morning user_xkhv28

Do you have access to access and check the email via the Xfinity Connect website? 

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user_xkhv28

Visitor

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3 Messages

Yes, I can send through the website but not my computer.  Another SMPT email on my computer does send.

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1 month ago

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XfinityThomasB

Official Employee

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2.1K Messages

user_xkhv28 Appreciate the update and details! Are you using Outlook to access your emails? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_xkhv28

Visitor

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3 Messages

I did not receive an answer. I received another question

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1 month ago

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XfinityMatthew

Official Employee

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403 Messages

Hello user_xkhv28 , Please send us a direct message with your full name and the service address and we can look into the account to attempt to help figure this out for you. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

1 month ago

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