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user_pbgcge
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Tuesday, September 10th, 2024 5:10 PM

Email stopped working for Outlook 2016

Unfortunately I have to use Outlook 2016 for a Web app that is essential to my business. My comcast email was working fine on it until this morning, I keep getting a password prompt. When I try to remove and re-add the email, I sometimes get the message "Your IMAP Server wants to alert you to the following: Temporarily blacklisted IP Address - try again later". When the authentication passes and the email is re-added to my Outlook, I still keep getting the password prompt endlessly even though I know the password is correct. If I try adding my Comcast email to the latest Outlook version it goes through without issue. 

Any ideas why this might have stopped working for me in Outlook 2016 all of a sudden, and what I could possibly do to fix it? I've verified that 3rd party apps are still enabled for my email settings. It's impossible get hold of someone to talk to through the help portal and Xfinity assistant.

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2 months ago

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XfinityOrlandoM

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2 months ago

@user_pbgcge

 

This link https://www.xfinity.com/support/articles/third-party-email-access  has great information unlinking your outlook e-mail through your Comcast e-mail

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user_pbgcge

4 Messages

This article only seems to document how to allow 3rd party apps to access my account, I've already verified this is still enabled for email account in question.

(edited)

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2 months ago

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XfinityOrlandoM

Official Employee

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1.4K Messages

Awesome so if you can access your Comcast e-mail you'll just need to go into your outlook e-mail and update your password for your Xfinity e-mail

                                                                                                                 

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2 months ago

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user_pbgcge

4 Messages

The problem isn't that I don't have the correct password, it's that Outlook 2016 keeps giving the password prompt no matter how many times I enter it. I've verified the password is correct by signing into Xfinity from the browser, and adding my email successfully to Outlook 365 without issue.

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2 months ago

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XfinityRaul

Official Employee

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1.6K Messages

@user_pbgcge I'm glad your password is working. Have you tried contacting Outlook support to see how they can help you resolve this password prompt you keep getting?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

user_pbgcge

4 Messages

No I don't have a direct line of support to Microsoft. Wanted to troubleshoot this with Xfinity first as it seems more likely something would have changed on Comcast's end regarding security and 3rd party apps. It sounds like there are no known issues with Comcast emails working with older versions of Outlook like 2016 then, so I'm just not sure why I only started having a problem today

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2 months ago

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