zhanaye's profile

New Poster

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3 Messages

Tuesday, September 16th, 2025

Email stopped working

I received email as usual on Aug. 30. Since then I have received just 2 emails, on different days. 

I have checked this on the comcast.net web email app, and on the Xfinity Android app (and in Outlook and the Gmail app).

Right before I stopped receiving email, my email box was full and I had to delete emails, according to messages from the server. So I did that, and I no longer receive messages saying the inbox is full nearly full. But my email never resumed functioning normally. 

I may well have messed up a setting, but I can't see anything wrong. I have looked through the settings but did find anything that looked wrong to me. 

What should I do?

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Expert

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32.7K Messages

24 days ago

@zhanaye 

I received email as usual on Aug. 30. Since then I have received just 2 emails, on different days. 

I have checked this on the comcast.net web email app, and on the Xfinity Android app (and in Outlook and the Gmail app).

Right before I stopped receiving email, my email box was full and I had to delete emails, according to messages from the server. So I did that, and I no longer receive messages saying the inbox is full nearly full. But my email never resumed functioning normally. 

I may well have messed up a setting, but I can't see anything wrong. I have looked through the settings but did find anything that looked wrong to me. 

What should I do?

Try clearing your cookies and cache.  Sign out of your account.  Close your browser and then start a new session.

Official Employee

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2.6K Messages

22 days ago

@zhanaye

 

 

Thanks for reaching out to us, after you got the e-mail about clearing up space and deleting the emails what I recommend that you do is send yourself or have someone send you an e-mail to see if it goes through or what type of message they're getting on why the email's not going through.

 

 

Depending on what you deleted you may have deleted some emails that you were subscribed to and you may have accidentally unsubscribed to those e-mail notifications

 

Also the information that provided @Again  is a great step to take to resolve those issues as well

 

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