2 Messages
Email subfolders
My email accounts shows I'm getting close to being full. I have deleted hundreds of emails. I noticed that I have several Inbox subfolders which I did not create. when I remove the subfolders, more Inbox subfolders appear.
Latoque
Expert
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29.6K Messages
2 months ago
So you have the account enabled in a mail app or desktop program? If so it may be creating those folders. Disable the account in them and see if the problem persists.
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XfinityAldrik
Official Employee
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1.7K Messages
2 months ago
Good afternoon @user_ds9skw! I see Latoque shared some good advice to troubleshoot this issue. Have you had a chance to check if those steps work?
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Latoque
Expert
•
29.6K Messages
2 months ago
@user_ds9skw
Do you have the account enabled in a desktop client like Thunderbird or Outlook? On the iPad or the phone do you have the account enabled in the Mail app that comes with iOS? Or are you using only the webmail interface and a browser to access the Comcast email?
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