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user_cf86c6
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Originator

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4 Messages

Tuesday, January 21st, 2025 7:08 PM

email support

Like hundreds of others the Xfinity email stopped working on my iphone. Continues to say enter password and at times even says the IP is blacklisted. For over 30 years I have been a Comcast customer but that might change. At least with other providers you can get a live customer support person. Also on the computer I have been getting over 300 spam emails per week that I never received until about a month ago. I have 2 different spam filters installed.

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Updated 

3 months ago

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XfinityKei

Official Employee

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1.4K Messages

3 months ago

I’m sorry to hear you're having issues with accessing your emails and reaching someone over the phone. @user_cf86c6 We value your business and continued loyalty with us. Thirty years is a lot of time, and we are truly appreciative for your tenure.  

I would like to see if we can resolve this for you.

Were you able to enter a new password?

Are you able to access your emails if you bypass using the mail app on your iPhone? 

Are you able to access this link (https://www.xfinity.com/email)  to check your email? 

In regard to your spam messages. I can understand how concerning this is alot of emails to receive. Are those messages from the same sender or different ones?

 

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user_cf86c6

Visitor

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4 Messages

I just entered a new password and nothing changed. Yes I can get the email from your app but I spend most of my time at a computer not holding a phone. As far as the spam goes there might be four to five with the same subject but from different senders. There can be as many as 10 different subjects per day. Below is what I have received so far today.

[Image Removed: "Personal Information - Invoice ID"]

(edited)

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3 months ago

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XfinityJosephA

Official Employee

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1.7K Messages

user_cf86c6 thanks for doing all you can so far. If you have taken all the steps mentioned your best bet is to work with our Customer Security Assurance team. They are equipped to work on email concerns such as this further. They can be reached at 1-888-565-4329, 8:00am - 12:00am Eastern Time, 7 days a week. You can get more information using the following article. 

 

https://internetsecurity.xfinity.com/help/report-abuse

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_cf86c6

Visitor

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4 Messages

Just like the email issues the link you posted above will not open. It says bad link.

This is what I get

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

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3 months ago

0

XfinityJustinC

Official Employee

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1.1K Messages

 

user_cf86c6 thank you for following up, and sorry to hear you're having issues with that link as well. If you would like, I can look to access the link from my end and help get any blacklisted entries submitted. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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