email support

@XfinityNatalie​ Yes, I checked both deleted mail and junk mail as well of course as my inbox for several months back. So I believe I never got the email allowing me to accept. Do you have a way to check on my email address ([Edited: "Personal Information"])? Alternately, is there a way for you to send the acceptance email to my alternate email ([Edited: "Personal Information"]), but applying to [Edited: "Personal Information"]?

Hi there, @user_ta690x To accept the terms and conditions for your Xfinity email moving to Yahoo, you need to sign in to your Comcast.net email account at login.yahoo.com and then select the option to accept Yahoo's terms when prompted. You should receive a notification from Xfinity via email or within the Xfinity app when your account is ready for the move, which includes a link to the terms. If you have multiple Comcast.net accounts, you'll need to accept the terms for each one separately. -Richard

@XfinityRichard​ 

Thank you. When I try to login at login.yahoo.com it says it says "sorry, we don't recognize this email address". I have verified that I entered my correct comcast.net email address. How do I proceed?

Thank you, @user_ta690x You will receive a notification from us via email or within the Xfinity APP when your account is ready for the move which will include a link to the terms. If you have not received an email or notification in the Xfinity APP that would mean that you have not been sent the terms.-Richard

@XfinityRichard​ 

Thanks again. If my email has not yet been rolled over to Yahoo, then why is it no longer functional at comcast? As I noted earlier I have received no new emails in about two weeks, where I normally get several a day. I also can't initiate new emails from my comcast account. This is true whether I access my email via MS Outlook (on my PC), Edison email (on my mobile) or if I log onto my email account at the Xfinity website.