Skip to main content

  • Home

  • Getting Started

    • Offers

user_tpgs53's profile
user_tpgs53
Conversation Starter
1st Like
1st Reply

Frequent Visitor

 • 

10 Messages

Wednesday, May 1st, 2024 3:44 AM

Closed

email to the alias of my main account no longer is recieved

I have had an alias to my main email account for years.  It stopped working a week or so ago.  It was so long ago I have no idea how I set it up and how to go about debugging it.  Is there any tech support from xfinity any more?

Question

 • 

Updated 

7 months ago

88

2

0

Was this helpful?

XfinityDaveL

Official Employee

 • 

190 Messages

7 months ago

@user_tpgs53 I sent you a private forum message a moment ago.  Can you read and reply when it's convenient?

(edited)

0

0

XfinityAlyssaA

Official Employee

 • 

1.7K Messages

7 months ago

Good evening @user_tpgs53 and thank you for reaching out on our Community Forums regarding your email issues, I'm sorry to hear it stopped working and apologize for the inconvenience! May I ask when the last time it was you accessed your email?

 

(edited)

5

0

user_tpgs53

Frequent Visitor

 • 

10 Messages

The last email to [Edited: "Personal Information] I received was on 4/15, but I can't really say when I started getting the error when trying to receive messages began.  I access my email daily, but for the last couple of weeks at least I have been getting a failure on the alias address.

(edited)

7 months ago

0

XfinityRaul

Official Employee

 • 

1.6K Messages

@user_tpgs53 Is this error message on our website or on a third party program like Outlook? Just to confirm, you set up the Xfinity email as the alias from your other email address, correct?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_tpgs53

Frequent Visitor

 • 

10 Messages

I use Outlook.  I am pretty sure the alias was created from within Outlook.  The following is the error message reported by Outlook when trying to retrieve the email messages.


Task [Edited: "Personal Information] - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings.  The server responded: -ERR [AUTH] Authentication failed.'

(edited)

7 months ago

0

user_tpgs53

Frequent Visitor

 • 

10 Messages

FYI: my wife was talking with an xfinity representative a week or so ago and they offered her a change to our plan.  Could that have broken my secondary account?

7 months ago

0

XfinityBrianH

Official Employee

 • 

946 Messages

 

user_tpgs53 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

forum icon

New to the Community?

Start Here