Visitor
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1 Message
email upgrade notification
I received the email below. I am reluctant to click on the link as I cannot confirm this is from you. Can you please confirm if this is valid or a scam:
Xfinity customers who fail to upgrade their accounts by October 3rd, 2025, will lose access to their services. Our statistics indicate that your account has not been upgraded to the latest version. Kindly utilize the button below to establish a connection to our new server and prevent the loss of your account.
CLICK HERE TO RE-LOGIN UPDATE NOW!!
If you do not accept our updated terms of service and privacy policy, you will be unable to use your account starting October 20th, 2025. If you want the contents of your email account, you can get a copy of your data by clicking here
taped
New Poster
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3 Messages
7 days ago
Looks like phishing/ email. Reported it as abuse/fraud.
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XfinityJanelle
Official Employee
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1.8K Messages
7 days ago
Hey @user_gn97xm , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your email. I would be more than happy to offer my assistance looking into this further for you. If you log into Connect.Xfinity.com this will take you to the steps for upgrading your account to Yahoo mail as email addresses are being moved. I would not click on any links in that email just yet as a precautionary measure. What is the email "from" address this may be a good indication if it is a legit email?
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BruceW
Gold Problem Solver
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26.8K Messages
6 days ago
Good thing too! The "CLICK HERE TO RE-LOGIN UPDATE NOW!!" link leads to a scammer phishing site. "Update" emails that have any sort of "click here or lose your access" demand are almost always scams.
Do not click!
Check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
To report a scam email follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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