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user_320sjv
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Wednesday, August 27th, 2025 5:50 PM

Email using Thunderbird

I am using Thunderbird and not able to get my emails from Xfinity, he was working fine until yesterday. Nothing has changed. I get message "connect to comcast.net has been reset or refused

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11 days ago

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XfinityEva

Official Employee

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2.1K Messages

3 months ago

@user_320sjv Are you still experiencing issues with your email setup? 

 

You may need to make sure you turn youraccess to third-party email programs on and you can check the third-party email settings are correct as well here.

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boonetrace

Regular Visitor

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4 Messages

13 days ago

I have been having very similar issues. A few days ago out of the blue, Thunderbird could not retrieve my new emails from both of my set up comcast email accounts. It asks for the password and when I entered it correctly, it did not accept it and keeps asking for the password. I tried to set up my comcast email accounts on Betterbird, and whether I  use the IMAP or POP3 setup, it does not accept it saying. I would be grateful for any suggestions. Thank you

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Expert

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33K Messages

@boonetrace​

I have been having very similar issues. A few days ago out of the blue, Thunderbird could not retrieve my new emails from both of my set up comcast email accounts. It asks for the password and when I entered it correctly, it did not accept it and keeps asking for the password. I tried to set up my comcast email accounts on Betterbird, and whether I  use the IMAP or POP3 setup, it does not accept it saying. I would be grateful for any suggestions. Thank you

Try removing the old password from Betterbird.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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12 days ago

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XfinityThomasC

Official Employee

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3K Messages

Hello, @boonetrace do you face any issues when signing in to Xfinity email directly https://connect.xfinity.com/appsuite/?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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