email verification

The email I was using for email verification is no longer valid. It was a company email -- I am now retired.

I do not have another email address that is not also a comcast email.

How do a get around the email verification step? Please don't suggest I use a neighbor's email.

thanks

Responses

XfinityEricB

Official Employee

•

1.7K Messages

11 months ago

Hey @user_km2415. For 2 step verification for account access, you could use a cell phone instead which would send the code via text message. Would that work for you?

3

0

user_km2415

Frequent Visitor

•

11 Messages

@XfinityEricB a

yes, that is preferred, but your site seems to still want a separate email address to get that set up.

am I missing something?

btw, thanks for the response

K

11 months ago

0

user_km2415

Frequent Visitor

•

11 Messages

so i tried to reply, but it still wants to send security code to the invalid email.

tried to change it to comcast address, but i get nothing.

so, still not working

11 months ago

0

@user_km2415 Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

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10 months ago

0

Email

user_km2415

email verification

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