Email won’t load

Yes I am. It’s terrible. 

I completely understand the frustrations, @user_aqlbwr, it certainly is not what we want for our customers. Have you attempted to delete the emails from the mail client and add them back? Are you able to access the emails without any issues outside of the mail app?

I have done just that, and I have deleted the entire mail app and reinstalled and recovered and the problem persists. The problem is on your end not mine. 

I can’t believe I’m the only person w this same problem. 

You're not alone. I returned from my husband's hospital stay in Denver. checked my email when I made time to look for receipts from my hotel stay but never received them. After being gone a week i should of been bombarded with junk mail which is what I normally get lol. The account is under my husband's name so I don't know if that makes a difference. I really haven't had time to contact Xfinity.

We appreciate you completing these steps already, user_aqlbwr. Please sign into https://www.xfinity.com/email and after you've logged in, go into settings, then check if the box that allows all third party apps to access XFINITY email is still check marked.