Email wont sync

All of a sudden my xfinity email has stopped syncing on my phone. This has been happening for 3 days now. I have removed and readded my email and that was no help. How do I get this fixed and why is it happening???

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EG

Expert

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113.8K Messages

25 days ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance.

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XfinityAlfonso

Official Employee

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2K Messages

24 days ago

Hello user_cg7fqa thank you so much for tkaing the time to reach us ehre via our Xfinity Forums? Which email program are you using to access this on your phone? Email settings for each application are lsited below:

Xfinity-

Set up your Xfinity Email address with an email program

Please also be aware that we are sunsetting the Xfinity Email program, and partnering with Yahoo Mail to transition current emails to Yahoo. This process began in June 2025. If you've received this email to link over your Xfinity Email to Yahoo, you will need to complete this process within 30 days, you may lose access to the email inbox until this is completed.

Xfinity Email move to Yahoo Mail

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U

user_cg7fqa

Visitor

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2 Messages

18 days ago

I am using Samsung email. I have not received an email to move to yahoo.

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XfinityKei

Official Employee

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1.9K Messages

@user_cg7fqa If you were to log into your email account using our weblink at https://www.xfinity.com/email are you able to see your new messages?

Are you experiencing this same issue on multiple devices?

Have you had the opportunity to delete your current settings for your email program and reset everything up?

I have a link with those steps here https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email click on Samsung and follow those steps. Do not use any prefilled/saved information. Please type everything out to ensure its set correctly. Could you give the above options a try for us?

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16 days ago

0

tharan

Regular Visitor

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4 Messages

I'm having the same problem with my Samsung email app not synching with my Xfinity email. Deleting and trying to reset my Xfinity IMAP information simply results in a message that the Xfinity server doesn't respond.

I've discovered that I can send emails from my Samsung email app, but it still won't synch.

I can see new messages on my Xfinity webmail, I haven't received any email from Xfinity regarding the transition to Yahoo or accepting the Yahoo T&Cs.

(edited)

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15 days ago

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Email

user_cg7fqa

Email wont sync

EG

XfinityAlfonso

user_cg7fqa

XfinityKei

tharan

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