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user_o8kjc3
1st Topic

1 Message

Friday, December 15th, 2023 5:09 PM

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Email won’t update on iphone

my Comcast email has not updated on my iPhone since Monday the 11th. I keep getting a “no connection” error when I try to refresh. I i’ve gone into settings on my server via the Internet and I do have the third-party allocation set. I’ve tried restarting my iPhone I’ve tried deleting the Mail app and reinstalling it. And I still get no connection when I try to update

Question

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Updated 

4 months ago

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ccRuben

Retired Employee

 • 

729 Messages

11 months ago

@user_o8kjc3 I am sorry to hear about these ongoing issues. Are you able to access your email on any other device or on a browser? 

4

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user_6heo7b

1 Message

I  having the same problem. Yes o can access via a browser.

11 months ago

0

user_fazhsm

2 Messages

same problem.  Xfinity rep told me weeks ago that this is a known issue with iphone users and that xfinity was working on a solution.  Please adivse as i still do not have access to my saved folders on my iphone,  i can only see them on my desktop. 

11 months ago

0

user_n9t1tr

1 Message

@XfinityRuben​ 

I am having the same problem. After updating my comcast.net password on my laptop, my iphone, ipad are not uploading new emails since I updated my password.

10 months ago

0

XfinityChristy

Official Employee

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1.6K Messages

@user_n9t1tr Hello and thank you for reaching out via our Xfinity Streaming Forum. Are you seeing your emails if you log into your email account at Xfinity.com? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_fazhsm

2 Messages

11 months ago

I am having same problem since updating my password.  All my saved folders are missing from my iphone.  I can see and access them from my desktop.  I have spent literally hours on the phone with Xfinity and Apple and Xfinity finally told me its a known problem with the Iphone that they are working on but still no resolution.  somehting with the security updates between xifinity and the iphone.  this is so annoying.  

4

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XfinityEmilyB

Official Employee

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1.7K Messages

Welcome to our Community Forum, @user_fazhsm! I definitely want to make sure you have access to all your saved folders. How are you accessing your Email from your phone? Through the Xfinity site or a third party app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_z5iuxe

1 Message

I'm having the exact same problem.  What is the solution please?

6 months ago

0

user_4tlp2s

1 Message

I’m having the same problem.  Phone email stopped loading, but laptop works fine .  Is there a solution?  Very frustrating as I use my phone for most of my email during the day.

6 months ago

0

XfinityDena

Official Employee

 • 

2.5K Messages

@user_4tlp2s I am sorry to hear of the issue on your phone. Have you tried to uninstall the app and then reinstall? Have you made any changes to your password recently?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_03c1nx

1 Message

5 months ago

Just got a new iPhone 15 and now having the same problem.  Worked fine on my iPhone 12mini and my iPad.  HELP

1

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XfinityBenjaminM

Official Employee

 • 

1.6K Messages

 

user_03c1nx Please double-check to see if there are any software updates for the email app you are using and you may want to try uninstalling and reinstalling the app.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_njiv4d

1 Message

4 months ago

I am having the same issue. I can sign on if I go directly to the website through a browser but not through my mail app on my iphone. Never had an issue with it before. I tried deleting the account and adding it again still says no connection. The first post on this was December 2023, is there a fix for this yet?  

1

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XfinityBenjaminM

Official Employee

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1.6K Messages

 

user_njiv4d Please make sure your mail app is updated and that you have the most recent update for your iPhone.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

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