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user_a4ago8
1st Topic

Visitor

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2 Messages

Monday, September 1st, 2025

Emails all disappeared.

All of my emails that are from farther back than 48 hours have all been deleted and removed. I did nothing and in fact was out of town, out of service. Please help. I can’t get through support because the ai won’t touch email. 

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1 month ago

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XfinityChristy

Official Employee

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2.4K Messages

1 month ago

 

user_a4ago8 Hello and thank you for reaching out via our Xfinity Communtiy Forums. I am so sorry to hear that your emails have all been deleted. I can certainly understand how stressful this must be, and I want to assure you that we are here to help. To get started, could you please tell me if you are accessing your emails at Xfinity.com or are you using an email client like Outlook?

 

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user_a4ago8

Visitor

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2 Messages

On Xfinity.com as well as on my iPhone Mail app. 

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1 month ago

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XfinityChristy

Official Employee

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2.4K Messages

 

user_a4ago8 I would be happy to take a closer look at your account to see what we can do to help. Please send a direct message with your full name and address to get started. 
 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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1 month ago

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