Skip to main content

  • Home

  • Getting Started

    • Offers

AndyJB's profile
AndyJB
1st Topic

Visitor

 • 

2 Messages

Friday, October 18th, 2024 6:26 PM

Emails are being deleated when auto draft saves.

77 yoa senior just found this Help Section

Going on three weeks now

My Emails that I am typing are being deleated when auto draft saves them after about 5 minutes of typing.

Screen background color goes from white to gray.

I can still see it in gray background.

When I click on the email I get message screen saying that it is not in drafts.

Is there a way to turn off saving drafts.

Any help?  

Question

 • 

Updated 

1 month ago

20

1

0

Was this helpful?

EG

Expert

 • 

107.1K Messages

1 month ago

The concern is not "Community Center" help related. Topic moved here to the proper help section for assistance. 

2

0

AndyJB

Visitor

 • 

2 Messages

@EG​   Apologies, As I commented 77 yoa Senior just looking for help.

Thought I was posting to a public forum that could help. 

Where is here? As I think I am still in Community Forum per the progression line above.

Your comment to post public leads me to believe my post was/is not public?

Thank you for your time and consideration.

Thumbs up

Reply

1 month ago

0

XfinityJohnG

Official Employee

 • 

1.2K Messages

Thank you for reaching out to us here @AndyJB. I would be happy to assist you from here with any issue with your email service. Can you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Thumbs up

Reply

1 month ago

0

forum icon

New to the Community?

Start Here