Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_l1wm94
1st Topic

3 Messages

Monday, July 8th, 2024 1:08 PM

Emails are being queued

I've noticed that my emails are currently queued and not being sent out. I often receive this error message 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010. Could you please help me understand why this is happening and what steps I must take to resolve the issue?

Question

 • 

Updated 

9 days ago

76

2

0

Was this helpful?

EG

Expert

 • 

107.1K Messages

5 months ago

The concern is not "Community Center" help related................ Topic moved here to the proper help section for assistance. 

0

0

XfinityBillie

Official Employee

 • 

2.8K Messages

4 months ago

@user_l1wm94 Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, is this happening with a third party email app or when you log into our Xfinity site and send mail from there?

2

0

user_l1wm94

3 Messages

@XfinityBillie​ I am facing an issue with my Sparkpost account while trying to send emails through my email service provider. I switched the ESP to SMTP, but the error persists

Like

Reply

11 days ago

0

XfinityJosephA

Official Employee

 • 

1.4K Messages

Hello, user_l1wm94 how are you? As mentioned in your other post your best bet is to contact our Customer Security Assurance team. They can be reached at 1 - 888-565-4329 (6:00 am to 2:00 am EST, 7 days a week) They are the team that’s equipped to help with an issue such as this.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

9 days ago

0

forum icon

New to the Community?

Start Here