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user_Lindsv4's profile
user_Lindsv4
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Visitor

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3 Messages

Friday, October 17th, 2025

Emails aren't coming through to my inbox

There is a company I am a customer of that regularly emails me my upcoming appointment and receipt via email once a month. A few months ago I stopped getting their emails. I verified on their end that they have my email in their system correctly, and they sent me a test email from a different address. Their automated emails from one address in particular aren't coming through. I can't get any help on this. 

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2 days ago

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XfinityJon

Official Employee

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669 Messages

2 days ago

Good afternoon user_Lindsv4. I can understand the concern if you are not receiving emails. I do have a couple of questions to help me understand better. Are you experiencing issues directly on the Xfinity.com website? Or through a 3rd-party mail app (ie: Outlook, Mail for Android, Mail for iPhone, ect.)? Have you already double-checked your spam filters?

 

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user_Lindsv4

Visitor

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3 Messages

xfinity.com. It's not even going to spam. It's not coming through at all. As you can see from my forum history, this is not the first time this has happened. 

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2 days ago

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XfinityJeniece

Official Employee

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3.5K Messages

 

Thanks for those details! I would be happy to help with troubleshooting your email. Can you please send us a Direct Message with your full name and your full address?

 

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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