2 Messages
Emails disappeared
All of my received and sent emails disappeared between 2/4 and 2/16 without being deleted. They aren’t recoverable through the email trash recovery. I see several posts having the same issue previously that were corrected but I don’t see any way of asking for assistance other than posting here. Please help.
XfinityAdrienne
Official Employee
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1.2K Messages
2 months ago
Hey there, user_blf9ku! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about the troubles with accessing your comcast.net email. How are you accessing the email? Are you using a third party mail client? If so can you attempt to access the email on connect.xfinity.com and see if they emails are available there?
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XfinityAdrienne
Official Employee
•
1.2K Messages
2 months ago
Of course, that is what we are here for @user_blf9ku! Hmm, that is certainly strange. I would like to dive deeper into troubleshooting with you as I did see you attempted the recovery trash already. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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