1 Message
emails disappeared
Hi. I have noticed that my emails dating back years have all been randomly deleted. I have no more emails prior to 1/23/2025. I checked the deleted and trash, and nothing is recoverable. Thanks.
1 Message
Hi. I have noticed that my emails dating back years have all been randomly deleted. I have no more emails prior to 1/23/2025. I checked the deleted and trash, and nothing is recoverable. Thanks.
XfinityThomasA
Official Employee
•
2.2K Messages
14 hours ago
Hello, user_8fyvce!
Email deletion settings in Xfinity Email are programmed to automatically remove old messages from your Spam and Trash folders based on their age:
Flagged spam: deleted after seven days
Trash: deleted after 14 days
Email deletion settings cannot be edited or customized Messages in your Inbox and Sent folders are never removed or deleted automatically.
If you want to save and organize your emails, we recommendcreating a personal folder.
The folder(s) you create will be displayed in the left-hand navigation bar. If a personal folder is nested under the Spam or Trash folders, it will also be affected by the deletion settings.
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here.
- XfinityThomasA
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