Emails from 12/19/23 - 1/11/24 went missing this morning Jan 12th

Emails from 12/19/23 - 1/11/24 went missing this morning Jan 12th, inbound and outbound. They suddenly disappeared from my phone and they are missing when I log into xfinity directly.

I've never had this happen before and I'm not finding a way to actually reach someone for assistance.

Responses

U

user_s5kjb6

2 Messages

11 months ago

Aaaaaand they're baaa-aaack! What the heck happened?

1

0

@user_s5kjb6 I'm happy to hear your emails have returned. There was an issue a few days ago affecting customers’ ability to send/receive their Xfinity email. That issue has been addressed, and resolved. We do apoligize for any inconvenience.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 months ago

Auracounts

Visitor

•

1 Message

11 months ago

My entire saved email folder, which contained emails dating back at least a decade, if not longer, is empty. I had "recovered" Trash and Inbox folders when i was finally able to get in today. Logging out and clearing cache and cookies did not help.

The folder is also listed in italics and I can't move any new emails into it.

(edited)

1

0

XfinityDemitrius

Official Employee

•

1.3K Messages

Hey @Auracounts,

Thank you for contacting customer support through Xfinity Support. I hope you are doing well. I would be more than happy to offer my assistance. Are you using the native Xfinity Email web portal to access your e-mails? I am not showing any known issues with our email systems. Are you only missing the saved folder and able to send and receive email with no issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

0

U

user_7qdxjh

1 Message

8 months ago

I need an important attachment that was sent to my email in January, and my emails only go to February 27th

1

0

XfinityMichaelC

Official Employee

•

4.1K Messages

Hello, user_7qdxjh! Thanks for reaching out to us on the forums! I apologize to hear that you have emails that are missing. Since it has been a few days, did this email ever come back? Is it missing from a 3rd party client like Outlook or Apple mail? Or is it missing from webmail when you log into your account from the xfinity page?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

8 months ago

0

Email

user_s5kjb6

Emails from 12/19/23 - 1/11/24 went missing this morning Jan 12th

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user_s5kjb6

XfinityMartyR

Auracounts

XfinityDemitrius

user_7qdxjh

XfinityMichaelC

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