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Friday, September 13th, 2024 7:25 PM

Emails getting closed while typing and moved to "Draft" emails folder.

I am now having the same problem that I have seen many other people complain about.  But,  I looked through the forum and just saw many complaints and unresolved issues.  My emails are getting closed while typing and moved to the "Draft" emails folder.  Now, I have a pile of draft emails across the bottom of my screen.  I have cleared out the "Draft" folder, and re-booted the program.  No luck.  This is happening while I am using Chrome to access connect.xfinity.com.  Any suggestions?  Thanks!

Official Employee

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935 Messages

2 months ago

 

user_p6d7uz Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

2 Messages

I sent another message to Xfinity Support, and did not see a reply.

Official Employee

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1.2K Messages

user_p6d7uz We did reply to you two days ago and are waiting for you to continue troubleshooting. We look forward to your reply to our DM. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

2 months ago

I am having the same issue and cannot work...I DM's you...Please help

Visitor

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2 Messages

1 month ago

MEEEEE TOOOOOOOO, yes, No answers....come on Xfinity....I thought you were supposed to be sooooo wise.... :(

Official Employee

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1.3K Messages

 

rachian2 Good morning! Thank you for reaching out to our Community Forums Team regarding your email. That would be frustrating, and I'd be happy to take a closer look into a solution for you. Can you please share any steps or troubleshooting you have already tried? This way I know where to pick up. I would hate to have you repeat steps you have already ruled out. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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