Emails gone from in-box prior to 2/5/25

Thanks for reply.  I typically look at my emails on my iphone using apple mail.   There was an update to the iphone IOS I believe around 2/5/25.  When I updated the IOS, the emails disappeared from my iphone, my iMac and also the in-box at xfinity.  In my xfinity email settings, I have the POP settings for other apps set to "Keep" the emails after they have been retrieved from the email server.

Thank you for that information @user_vpx17v. I will be happy to take a further look into those lost emails if you could send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I received this message when I direct messaged Xfinity Support.

Good Afternoon, thank you so much for taking the time to reach us via our Xfinity Forums DM service. As a reminder, please do NOT send any of the Official Employees private messages unless they request it. The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy. We ask that you create a new public post for support. This will allow our community experts and other members to provide their experience first, which may answer your questions. This is just a heads-up for future reference as I look forward to assisting you from here. How can we help today?