Visitor

 • 

4 Messages

Sunday, February 22nd, 2026 9:03 PM

Emails I send to myself and others with comcast addresses going to Junk

Emails I send to myself from any of my devices are going to my Junk folder in MacMail and also the Spam folder on the xfinity website. This started several months ago and happens when:

1) sending from iPhone 16 Pro

2) sending from my older iMac (Catalina 10.15.8)

3) sending from my 2025 MacBook Air (Sequoia)

This happens with simple text emails and when sending attachments - makes no difference. If it matters, the emails appear in the brown font color in the Junk folder, while others in that window appear in a mix of brown and black font color.

When I log in to xfinity and compose/send within the browser interface, the emails go to the xfinity inbox correctly. However, they continue to go to the Junk folder on my personal devices.

I've spent hours with both xfinity support and Apple support, to no avail, adjusting and resetting Junk mail settings, whitelisting my email address on both the xfinity site and in MacMail, etc. etc. in all permutations.  The "Not Junk" button does not work to train MacMail. I've been hitting it for months. If the email is being marked as Junk by the server, then the Junk mail training in MacMail may not work.

I've also created a Test user account on my laptop, with untouched (default) MacMail settings. I've deleted all previous Rules and Blocks in MacMail. I have also whitelisted my email in my xfinity settings.

In addition, and most importantly, my emails are going to the Junk folders of colleagues who have comcast.net addresses. I feel like there is a server-side filter or setting that is causing this. I have done a soft reset of my router.

Please, can anyone help me? This is creating serious problems for me with my work. Thank you.

Oldest First
Selected Oldest First

Official Employee

 • 

3.1K Messages

1 month ago

Hi there, @brinyside Thank you so much for taking the time to reach out today. I'm truly sorry for the trouble you are experiencing with your email service. Since it's been a few days since you last posted, are you still having trouble with your email service?-Richard

Visitor

 • 

4 Messages

Yes, it is still happening when I send mail to myself when on my home wi-fi network. I’ve been doing more testing and discovered that emails are delivered correctly to my inbox when I use a cellular connection. My modem is a Arris SB8200. 

Visitor

 • 

4 Messages

Is this still an approved modem for my plan? Should I call to have it reprovisioned? I’ve already done a few resets on my end.

(edited)

Official Employee

 • 

2.3K Messages

@brinyside Thanks for getting back to us. Certainly sounds like a forwarding setting somewhere. Have you tried deleting all the settings for your email clients and set them up again for us? 

Can you please direct message me your first and last name along with your full service address so that I can assist?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

4 Messages

Yes, at some point in the troubleshooting I deleted the Comcast account from my laptop and then set it up again from scratch without changing any default settings. I will DM you now.

Official Employee

 • 

3.1K Messages

1 month ago

It was a pleasure, @brinyside working with you in private regarding your email concerns. We'll always be here if you need us in the future. We do appreciate you and your business.-Richard

forum icon

New to the Community?

Start Here