Emails not being received

If I reply to an email or try to send an email with attachments it says that it sends on my end but no recipient receives it. I can receive emails but they don't receive. It is hit or miss on emails without attachments. It is very frustrating when you send an important email and think that the other person is not answering.

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XfinityChristy

Official Employee

•

1.6K Messages

7 months ago

user_q84zv8 Thank you for reaching out via our Xfinity Community Forum. If you encounter issues with recipients not receiving your emails with attachments, here are some troubleshooting steps to consider. Firstly, verify that the recipient's email address is entered accurately. If the address is correct, the issue might originate from the recipient's end, such as spam filters or forwarding configurations. You can advise the recipient to review their settings or consult their email administrator for additional support. If the problem continues try sending the email by logging directly into Xfinity.com vs using an email client like Outlook or contacting the technical support of your email client for further assistance.

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user_q84zv8

Emails not being received

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