emails not loading

And the check status for email page won't load too.

I'm having the same issue, getting the same error messages. Tried to access on different devices, nothing. Intermittently I'll be able to access previous emails in one of my folders but can't see anything else, then it will all disappear again.

Hello karmacomedian are these email issues still present for you? 

Yes, thank you, seems to be normal now.

Thanks for reaching back out! Just to confirm, is everything working properly for you now? 

Yes it is. Thanks but there was definitely an issue the other day for more than just this thread.

Working normally for me now, thanks.

@XfinityChelseaB​ 

hello-

It’s hit or miss. Sometimes after opening my mail I wait a minute or so for things to load I give up as they don’t load. If I quit mail and reopen they might load quickly, but the next time I go back the problem with not loading persists. 

Have you had the chance to clear your browsers cache and cookies recently? When was the last time you updated your Xfinity ID password and then updated that information inside your iPhone's mail app? 

@XfinityChelseaB​ 

yes, it’s hit or miss but loading emails continues to be an issue

We can certainly take a look at this for you @Dharinen!  Please feel free to shoot us a private message with your details and we can get started on this right away for you.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it