1 Message
Emails not received by recipients!!!
Some of my emails are not being received by my recipients. This has been occuring for at least one week now.
After I send the email, I get the message that email was sent, but my recipient never receives it. Why is this and what can be done about it?
I only find out the recipient never received the email because after a few days of no response, I call them to ask them if they received it and that's when they tell me they never received it.
My emails are often very time sensitive and crucial for me to do my job.
These are people I have been emailing with for years. I need assistance please.
Is this an issue Comcast/Xfinity needs to fix for me on my end? Can someone please look at my account?
Thank you!
XfinityAmira
Official Employee
•
3.8K Messages
9 months ago
Hello @user_metyzn! We appreciate you reaching out to us on our Forums about this email concern. We value you as a customer and I definitely understand the importance of successfully sending/receiving emails. My team is here to help and would be happy to further look into this for you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Drtomflorida_95
Visitor
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1 Message
8 months ago
I have been having the same problem for many months and it usually resolved itself when I would restart the computer. However, after several important messages did NOT go through and I was able to send them via Gmail I tried some troubleshooting. With COMCAST e-mail I COULD:
(1) receive all messages
(2) send messages from GMAIL to COMCAST
(3) send messages from Comcast to GMAIL after I rebooted
BUT for no apparent reason after rebooting and some random "Cannot FInd Server" messages that I seem to experience a lot, that would stop.
Finally it hit me that I am using a VPN and that on occasion I lose connection to the NET because of a particular server I am tied to losing connection (I assume) and then the VPN looks for another connection. I thought, "Perhaps it does not like the VPN and thinks I am some SPAMbot?".
I cannot be sure, but since signing off the VPN and just going with my "native" internet my messages have been going through. Although this is a "fix" it is not the desired one because I use a VPN for privacy and this means I cannot if I want to send as well as receive e-mails. I don't know htwe answer but I am going to start with my VPN because even when I finally get a hold of Comcast and they say they are going to fix things (my on screen caller ID has not worked in a month or more despite three phone calls and "promises") I get no satisfaction.
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