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srr1515c
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7 Messages

Saturday, July 13th, 2024 2:12 PM

Emails not uploading

Comcast emails no longer working. Content on all emails quit too. Cannot get past virtual assistant and it is of no help. Anyone else having issues. I have removed and reloaded app. Turned off and on vpn. Along with several other things nothing helps. Can see emails in Xfinity app but can’t open them either. So frustrated with Xfinity/comcast!

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4 months ago

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XfinityJamesC

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4 months ago

Greetings, @srr1515c! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.

 

Are you able to access your emails from a web browser by going to https://xfinityconnect.email.comcast.net/, or does it do the same thing as your Xfinity app, where you can see them but not open them?

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srr1515c

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7 Messages

That is the only way to get email. So tired of lack of help for any problems with Xfinity. They charge so much and then can’t provide help. It would be nice to not have to deal with a virtual assistant that doesn’t offer enough choices to actually get help or have a live person choice or one to just be able to help. Worthless!

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4 months ago

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XfinityJamesC

Official Employee

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1.7K Messages

Thank you for clarifying, @srr1515c. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 months ago

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