Visitor
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2 Messages
Emails on iPhone are not working
I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mail server "imap.comcast.net" is not responding. Verify that you have entered the correct account info in Mail settings. Server code "AUTHENTICATIONFAILED", server message "Authentication failed". "
I've done all the actions suggested in other threads without resolution. Help and thank you!
[Edited: "Personal Information"]
XfinityAlfonso
Official Employee
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1.9K Messages
28 days ago
Hello user_etx2qb thank you so much for taking the time to reach us here via our Xfinity Forums! What email service are you using on your iPhone to receive Xfinity emails? Are you able to login via the Xfinity webiste, and see the missing messages?
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user_q6c0zb
Visitor
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1 Message
24 days ago
I am getting this as well. I erased my account on my iphone and added it again and it works a little bit and then have the error message again
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user_v3c1n1
Visitor
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1 Message
1 day ago
My spouse and I are experiencing the same issue. We have both deleted and re added the email to our phone. Is there a fix for this? We both have I phone 16s
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