Visitor

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2 Messages

Wednesday, July 30th, 2025

Emails on iPhone are not working

I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message:  "Cannot get mail; The mail server "imap.comcast.net" is not responding. Verify that you have entered the correct account info in Mail settings. Server code "AUTHENTICATIONFAILED", server message "Authentication failed". "

I've done all the actions suggested in other threads without resolution. Help and thank you!

[Edited: "Personal Information"]

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Official Employee

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1.9K Messages

5 days ago

Hello user_etx2qb thank you so much for taking the time to reach us here via our Xfinity Forums! What email service are you using on your iPhone to receive Xfinity emails?  Are you able to login via the Xfinity webiste, and see the missing messages? 

 

Visitor

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2 Messages

@XfinityAlfonso​ I am using the default iOS/Apple "Mail" app. When I log into the laptop, I see the messages that are not coming through to my phone. As of today...everything seems synched up, but that has not been the case lately, and each episode lasts longer than the previous one. 

Official Employee

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1.9K Messages

I see, thank you for letting mew know! So the "sync" is now working as intended on the Apple devices. Is that accurate? 

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Visitor

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1 Message

21 hours ago

I am getting this as well.  I erased my account on my iphone and added it again and it works a little bit and then have the error message again

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