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jqh
1st Topic

Regular Visitor

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2 Messages

Friday, December 12th, 2025 8:59 PM

emails on iphone / ipad/ outlook

last week, my emails via comcast mails have disappeared from my iPhone, iPad, and outlook mail. I've reloaded the  mail programs from iPhone and iPad to no avail.  I've changed my password several times to no avail. I can get Comcast mail though infinity but not on my devices. What is going on and how do I fix it?

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24 hours ago

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XfinityMarshante

Official Employee

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750 Messages

1 day ago

Hello @jqh, thank you for taking the time to leave a post. Sorry to hear you’re having trouble with your email on third-party clients. I know how important it is to have your email working smoothly. When you try adding your Comcast email to the mail client, do you see an error message?

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jqh

Regular Visitor

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@XfinityMarshante​

I spent 2 hours with Apple and we resolved it. Neither one of us knows how, it just suddenly righted itself.  I had called Comcast Tech Support and was blown off. He said that if Apple or Microsoft outlook have a problem connecting to Comcast, it is their problem - not Comcast's! Interesting philosophy!

Thanks for the inquiry.

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24 hours ago

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XfinityMarshante

Official Employee

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750 Messages

@jqh, Thank you for sharing that update. I’m glad to hear the issue is resolved, even if the fix was a bit mysterious! I completely understand how frustrating it must have been to spend so much time troubleshooting. I’m truly sorry to hear about your experience when you reached out to us earlier; that’s not the level of support we aim to provide. Your feedback is very important, and I’ll make sure it’s noted, so we can improve. If you run into any other issues or need assistance in the future, please don’t hesitate to create a new post. I hope you enjoy the rest of your day. 

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24 hours ago

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