6 Messages
E-mails sent to Comcast are being Throttled
Hi,
I work for a company that has a few hundred employees. Those employees use their own personal e-mail addresses to receive e-mail from us. Some of those employees use @comcast.net e-mail address as their personal e-mail account to receive those messages from us. When we send to all of our employees from our domain using a distribution list all of the e-mails get sent perfectly fine except the ones going to the @comcast.net employees. We get a bounce back message when we send to the Comcast employees, here is that error:
Reason: [{LED=451 4.2.0 Throttled - https://postmaster.comcast.net/#RL000010};{MSG=};{FQDN=mx1.mxge.comcast.net};{IP=2001:558:fd00:4f::4};{LRT=1/24/2024 2:01:32 PM}]. OutboundProxyTargetIP: 2001:558:fd00:4f::4. OutboundProxyTargetHostName: mx1.mxge.comcast.net
This has been happening for months now. Our mail server is Microsoft Exchange and I've already spoken to them, this is on Comcast's end of things not theirs. I've also tried to use your form where you put in your IP address and I just get an automated response saying that our IP is not blocked. This issue is not that it's being blocked it's that it's being throttled.
I've tried to call the CSA team at Comcast(1-888-565-4329) and they are no help whatsoever. I just keep getting passed around and asked the same questions, they do not understand the issue. A level 1 person answering the phone over there isn't going to be able to help with this, I need whoever administers Comcast's servers to help with this. We cannot send e-mail to our employees and it is causing a huge issue. I've seen this issue posted on here by several other people as well, so this is a known issue with Comcast, there has to be a way to fix this for us!
Can you please help me!!!
XfinityAirelle
Official Employee
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2.1K Messages
10 months ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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user_le9b5a
6 Messages
10 months ago
Hi,
When I try to do this your name doesn't appear in the TO: box when I try to search for you. How do I send YOU a message?
Thanks,
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BruceW
Gold Problem Solver
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26K Messages
10 months ago
To send the requested information in a private Direct Message ("DM") to Xfinity Support from any forums.xfinity.com page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon
above or https://forums.xfinity.com/direct-messaging
• On the DM page click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person" but don't do that. It won't work.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
Regrettably the "pencil and paper" icon is a pale grey that is active even though it does not look active. If a red circle-slash appears when you try to select the icon it means that DMs are disabled in your user Profile. To enable them go to your Profile Settings, clear the "Opt Out from Direct Messaging" checkbox, click Save, and try again.
(edited)
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