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user_c09e54
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4 Messages

Sunday, November 19th, 2023 5:27 AM

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Emails Spontaneously Deleted?

I have a Comcast email address associated with a no longer active account owned by my parents, who've since switched ISPs a year or two ago. I was informed at the time that I would be able to keep using this legacy account. I've been able to use it just fine until about 30 minutes ago, when I signed on and discovered that every email received since October 19th has been deleted. I don't know what caused this. Can this be undone? The email account is still able to receive messages, so my best guess is that some IMAP sync hiccuped somewhere, or perhaps I did a truly improbable fat-finger on one of my devices.

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11 months ago

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user_c09e54

Visitor

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4 Messages

1 year ago

To be clear, the Deleted Messages folder in both the web application and my iOS Mail devices was empty.

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XfinityBenjaminM

Official Employee

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1.6K Messages

@user_c09e54 It sounds like there might be an update going on the mail server side and normally when we hear about this happening, the emails do return, but it can take a few days. You most likely didn't do anything to cause this to happen, if you can give it 2-3 days and if those emails have not been returned, please come back to us here so that we can investigate this further.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

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user_c09e54

Visitor

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4 Messages

Will do, thank you. My emails have already started returning. Thank you again for the prompt reply and explanation.

1 year ago

0

XfinityBenjaminM

Official Employee

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1.6K Messages

@user_c09e54 Perfect! We are glad it was just a minor hiccup and that your emails have started coming back. If there is anything you need from us going forward, please reach out as needed. Have a great weekend!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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user_jl9zwn

2 Messages

11 months ago

Every email in my inbox, trash, sent, and all my folders just disappeared before my eyes since December 4. NOTHING is anywhere. Not in folders where several were moved. Not in trash, not in sent. I use this email account for my business and these are critical emails. HELP PLEASE!!!  Thank you, Valorie 

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XfinityMichaelC

Official Employee

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4.1K Messages

Hello, @user_c09e54! Thanks for reaching out to us on the forums! I apologize to hear that you are missing your emails before Dec 4th! I know I would be frustrated if all my emails went missing as well! We would like to have a look into this and see what we can do. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

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