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specbus
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Regular Visitor

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7 Messages

Tue, Aug 2, 2022 11:30 PM

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Emails to mac.com and me.com domains fail

When I attempt to send an email to mac.com and me.com domains, they are returned as failed.  All other emails go through with no problem. I am using the connect.xfinity email. I attempted to send through my gmail account with the same problem. The common denominator is that I am using comcast to access the internet. All of my friends who do not use comcast for internet DO NOT have this problem. Any thoughts?

Question

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Updated 

2 m مضت

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XfinityBrie

Administrator

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644 Messages

2 m مضت

Hey there @specbus

 

I actually just gave this a try with both my Gmail and Comcast emails set to my iPhone @me. com and they went through no problem. To be sure I tried both on and off a VPN and on a personal device. There could be a security setting on your network that is flagging them or something with the @me .com addresses. What happens when you try to send something on mobile data or connected to a different WiFi network? 

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specbus

Regular Visitor

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7 Messages

@XfinityBrie​ I will try off my network.

2 m مضت

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XfinityThomasB

Official Employee

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310 Messages

👍Great! That is really the number one step in isolating where the hiccup might be originating. Thank you very much for getting us in the loop on this! I hope your evening is outstanding. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 m مضت

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specbus

Regular Visitor

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7 Messages

I was able to send an email using gmail account on my phone on the Visible Network.  Whenever I try at home using Comcast internet access on any of three separate PCs or my phone using Xfinity mail, the email fails. This is starting to sound like a Comcast issue.

2 m مضت

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XfinityElizabethA

Official Employee

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606 Messages

@specbus Thank you for giving it a go while connected to a different network. 

 

For this email issue, please reach out to our amazing Customer Security Assurance (CSA) Team just to be safe. Our CSA Team comprises our top security experts who make sure you have a safe online experience. These security professionals handle issues like unexplained data usage, phishing, spam, infected computers (often called bots), online fraud and other security issues. Customer Security Assurance can be reached at 1-888-565-4329 and their hours of operation are 6:00 AM - 2:00 AM ET/Seven days a week.

 

Please let us and the community know the outcome!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 m مضت

0

specbus

Regular Visitor

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7 Messages

I spoke with Customer Security Assurance. They walked me through all of the settings on my email accounts.  They changed the filter settings.  Mail to mac.com domain now seems to go through without a problem. so, problem solved. The only thing I don't understand is that I have never touched the filter settings, so I'm not sure what changed.  Regardless, the problem is fixed. Thanks for the referral to CSA.

2 m مضت

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