4 Messages
Emails to Xfinity address bouncing back to sender
If this sounds familiar . . . one long-time email sender is reporting undeliverable messages from the postmaster on her emails to my Xfinity address. We have both checked our settings. Her address is not blocked. My email inbox is never full. Sender's emails never contain memes or embedded photos or attachments -- she sends only short text messages. My guess is the problem is at the Xfinity end. What's the best, most effective way to find out?
XfinityEmilyB
Official Employee
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1.7K Messages
10 months ago
@user_eil36t Thank you for reaching out so we can make sure you're receiving all your Emails. Which Email service is the sender using?
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user_eil36t
4 Messages
10 months ago
Her ISP for Internet and email is Shentel. The error messages are headed [Edited: "Personal Information"].
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user_eil36t
4 Messages
10 months ago
She does receive my emails. No other emails to me are bouncing back to senders.
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user_eil36t
4 Messages
10 months ago
Yes, the problem was fixed late today. Thank you all.
(edited)
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