emails will not delete to trash or other folders

emails will not delete to trash or other folders. Sometimes they will, most of the time they won't and sometimes they reappear in my inbox. I'm not using an third party application, instead the online xfinity email application.

Responses

XfinityMartyR

Official Employee

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2.3K Messages

16 days ago

user_7lepxo Thanks for reaching out! You may want to try clearing your cache, and cookies on your internet browser, then log back into the Xfinity Email portal to see if your emails will delete.

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user_7lepxo

Visitor

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3 Messages

15 days ago

Nope, still does the same thing...

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XfinityJorge

Official Employee

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2.3K Messages

user_7lepxo Thank you so much for the response and for letting us know that you are still having issues removing your emails. Have you had the chance to test another internet browser?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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15 days ago

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user_7lepxo

Visitor

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3 Messages

Yes, I did try Edge but I WILL NOT USE IT and I won't use Chrome either. Both are too [Edited: Language] difficult to use.

(edited)

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13 days ago

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XfinityBenjaminM

Official Employee

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2.2K Messages

user_7lepxo Are you moving items to trash on different devices? Or are you only using one device when you check your email and move items to trash or delete them?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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13 days ago

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user_7lepxo

emails will not delete to trash or other folders

XfinityMartyR

user_7lepxo

XfinityJorge

user_7lepxo

XfinityBenjaminM

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