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user_o88k08
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Thursday, March 28th, 2024 3:41 PM

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Emails won't download to my computer -- IP address blacklisted!

Being getting the following error message since yesterday morning:  "[Edited: "Personal Information] did not succeed.  Mail server mail.comcast.net responded:  [AUTH] Temporarily blacklisted IP Address - try again later".  I have tried numerous times to no avail.  Tried calling customer support and can't get a human. The computer tells me to come online for the solution.  To see my emails having to go online.

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Updated 

7 months ago

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XfinityFrank

Official Employee

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1K Messages

8 months ago

Hi there, user_o88k08, and thanks for reaching out to us here on the community forum! To get the ball rolling on a fix, we ask that you browse over to : https://spa.xfinity.com/rbl and fill out the form at the bottom of the page to report the issue. Let me know if you have any questions filling that out! 

 

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user_o88k08

4 Messages

Tried to answer as best I could and submitted  I am able to send emails.   Thanks

8 months ago

XfinityRaul

Official Employee

 • 

1.6K Messages

That's awesome, @user_o88k08! I'm glad you're now able to send emails after filling out the form. Since I have you here, how's your internet service working out for you? Do you have any service issues or billing concerns you'd like for us to go over?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_o88k08

4 Messages

My problem is not sending emails, is downloading them.  It was a nightmare last week having to come online to see my emails.  Then on Monday things were back to normal.  [Edited: "Personal Information] failed.  Retry; Enter New Password; Cancel."  Yesterday, Wednesday, was normal.  Today, was normal, until an hour ago back to not downloading the messages!  Having to go online to check new ones.  So, unfortunately, the problem has not been resolved.  

(edited)

8 months ago

0

user_o88k08

4 Messages

7 months ago

The problem continues.  Is hit or miss... Somedays everything works fine and others like today is not.  

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XfinityBenjaminM

Official Employee

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1.6K Messages

@user_o88k08 Hello! Thank you for your reply. We are sorry to hear that you're still having the same issue with your email. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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