Emais

@TWARD2222 

Not receiving emails.

You don't say how you're getting your emails, but if it's on the web page, check to see if Auto Forward has been turned on.

Hello, @TWARD2222. Thank you for reaching our team on our Forums page. Can you please confirm how it is your accessing your email and have you checked setting as our awesome expert friend, @Again mentioned?

If you're using a third-party email client (Outlook, Thunderbird, some mobile app), please also check via the webmail at https://connect.xfinity.com/ and see if your mail is appearing there.

A few other items to check:

1. Is forwarding enabled on your account?
2. Check for filters in the Webmail interface
3. See if you've accidentally turned on "Safe Sender"

If none of those are misconfigured, PM me, and we can try to take a look at logs.