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mmkrzus
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Contributor

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54 Messages

Sunday, February 11th, 2024 4:00 AM

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Embedded images not showing up in emails

Embedded images sent by friends via email are showing up only as a question mark in a blue box, whether I open the emails on my iPhone (iOS), MacBook (Safari) or HP (Chrome). I have read all the responses to this problem in the community forum, but none of the answers have worked for me. I messaged Xfinity Comcast but only got an AI that couldn't comprehend the question. And I phoned Xfinity Comcast but only got a circular system whereby I asked the question of the computer-generated answerer, but I just kept getting forwarded around and around with no end in sight. I forwarded the emails to my husband and my daughter to see whether THEY could see the photos on their Macs; they could not. Thank you.

Question

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Updated 

9 months ago

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XfinityMarcus

Official Employee

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1K Messages

10 months ago

@mmkrzus, thank you for reaching out using the Community Forums. I would be more than happy to assist you with your embedded image concerns. Firstly, do you notice any difference between checking your email for those images while connected to your home network vs another network? For example, if you turn the Wi-Fi off on your phone does the image then load?

 

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mmkrzus

Contributor

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54 Messages

9 months ago

No, I turned it on and off, and there ms no change.

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XfinityMarcus

Official Employee

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1K Messages

@mmkrzus, Out of curiosity, are you using your Xfinity email address and coming across this issue? I didn't see if that was specified before.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

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mmkrzus

Contributor

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54 Messages

Yes. I USED to be able to receive embedded photos. Not sure when that stopped, but I have been using my comcast email for 1-2 decades.

9 months ago

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XfinityJeniece

Official Employee

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2.4K Messages

@mmkrzus Thank you so much for confirming! I would like to troubleshoot further to get this resolved for you. Can you please send us a Direct Message with your full name and your full address?

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

Again

Expert

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31K Messages

@XfinityJeniece​ 

Was there a resolution to this?  If so, I'm sure that other customers would like to know what it is since this seems to crop up from time to time.

Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

9 months ago

0

mmkrzus

Contributor

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54 Messages

No, there was not. I still have to message Xfinity. I’ll do that tomorrow—haven’t had time. Thank you.

9 months ago

0

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